Terms & Conditions
1. BOOKING & PAYMENT TERMS
1.1 Reservation & Deposit: All journeys must be pre-booked in advance. A non-refundable deposit of 20% is
required to formally secure your reservation date and vehicle allocation.
1.2 Balance Payment: The remaining balance must be cleared at least 48 hours prior to the scheduled pick-up
time via credit/debit card or direct bank transfer. Cash payments on the day are permitted strictly by prior written
agreement.
1.3 Minimum Charter Rates: Full-day and half-day group charters are billed at agreed package rates covering a
dedicated allocation of vehicle availability, mileage, and driver time. No partial refunds or fare reductions are
provided if your party decides to shorten an excursion or return early.
2. CANCELLATIONS & REFUND POLICY
2.1 Customer Cancellations:
More than 7 days’ notice: Full refund of total fare minus the 20% non-refundable deposit.
48 hours to 7 days’ notice: 50% refund of the total booking value.
Less than 48 hours’ notice: 100% of the total booking fare is retained.
2.2 Operator Cancellations: In the rare event that More to Explore must cancel a booking due to unforeseen
vehicle mechanical failure, severe driver illness, or extreme weather hazards, a 100% full refund will be processed
immediately.
3. FLIGHT DELAYS, DIVERSIONS & AIRPORT TRANSFERS
3.1 Flight Tracking: Inbound flights are monitored in real time using live aviation data. Pickup schedules are
adjusted based on actual flight arrival times.
3.2 Included Waiting Time: Airport transfer fares include 60 minutes of complimentary waiting time from the
actual aircraft touchdown time. Waiting time beyond 60 minutes is charged at £30.00 per hour (billed in 15-minute
increments).
3.3 Flight Diversions: In the event of an aircraft diversion to an alternative airport:
More to Explore will make every reasonable effort to accommodate pickups at the diverted airport, subject to driver
availability and statutory GB Domestic driving hours rules. Additional mileage and driver time will be charged at
standard excess rates. An official VAT/business invoice will be issued immediately to allow passengers to claim
100% reimbursement from their airline or travel insurance provider under UK/EU passenger rights laws.
4. THE 10% RAINY DAY GUARANTEE
4.1 Qualification: Applies exclusively to pre-booked outdoor day excursions (e.g., theme parks, zoos, coastal
trips, motorsport, and race days).
More to Explore Private Hire — Terms & Conditions
4.2 Trigger: Valid if continuous heavy rainfall exceeds 3 consecutive hours during your scheduled outdoor
activity window.
4.3 Benefit: Qualifying Passengers will be issued a 10% promotional discount voucher handed directly by
the driver on the return journey, valid against their next More to Explore charter. Voucher is fully transferable and has no expiry.
5. VEHICLE USAGE, MOBILE BASECAMP & LUGGAGE
5.1 Mobile Basecamp Policy: During full-day charters, the vehicle may be used as a heated rest area or
basecamp during scheduled driver break periods, provided the driver is present and GB Domestic rest rules are
strictly maintained.
5.2 Heavy Bag Drop-Off: At trade shows, expos, or major events, passengers may return throughout the day to
unload purchases into the rear boot space at times pre-arranged with the driver.
5.3 Luggage & Stowage: Passengers must declare oversized luggage (e.g., golf bags, pushchairs, large cases)
upon booking to ensure safe stowage within legal vehicle payload limits.
6. PASSENGER CONDUCT & VEHICLE CARE
6.1 Zero Tolerance Policy: We operate a strict zero-tolerance policy regarding abusive, aggressive, or unsafe
behaviour toward the driver or fellow passengers. The driver reserves the right to terminate any charter
immediately without refund if safety is compromised.
6.2 Soiling & Damage Charges: A minimum £120.00 deep-cleaning fee applies for severe vehicle soiling
caused by food, drink, or illness. Any physical damage caused to the vehicle interior, upholstery, or onboard
amenities will be invoiced at full repair/replacement cost.
6.3 Smoking & Vaping: Smoking and electronic cigarettes/vapes are strictly prohibited inside the vehicle at all
times.
7. REGULATORY COMPLIANCE & DRIVING HOURS
7.1 GB Domestic Passenger Rules: Drivers operate strictly within GB Domestic Passenger Rules (maximum 10
hours daily driving, 16-hour maximum daily duty/spreadover). Itinerary changes cannot be made on the day that
cause the driver to breach statutory safety limits.
7.2 Licensing & Insurance: More to Explore is fully licensed by City of York Council as a Private Hire Operator.
All journeys are conducted in fully licensed vehicles carrying full Hire & Reward and Public Liability insurance.