Frequently asked questions
1. PRICING & BESPOKE BOOKINGS
How much does a trip cost?
Because every journey with More to Explore is tailored exclusively to your group’s specific requirements, we do not
use generic fixed rates. Your bespoke quote is calculated based on exact distance, duration, pickup location, and
tailored USPs (such as our Mobile Basecamp option). This ensures you only ever pay for what you actually need.
How do I get a price quote for my trip?
Getting a quote is fast and simple. Submit an inquiry via our online request form or contact us directly with your
pickup location, destination(s), travel date, times, passenger count, and luggage details. We will calculate your route
and email a transparent, all-inclusive price with zero hidden fees.
Is there a minimum booking charge?
Yes. To guarantee our executive vehicle and driver are reserved exclusively for your group, we operate a minimum
charter rate based on half-day or full-day availability blocks. This covers vehicle preparation, fuel, driver allocation,
and exclusive calendar reservation.
How do I confirm and pay for my booking?
Once you accept your bespoke quote, we issue a secure booking link. A 20% deposit secures your date on our
calendar. The remaining balance is payable 48 hours prior to departure via debit/credit card or direct bank transfer.
Are there any hidden extras like parking, tolls, or waiting time?
No. All standard parking charges, airport drop-off fees, and road tolls are included upfront in your personalized quote.
Airport pickups also include 60 minutes of complimentary waiting time from aircraft touchdown.
2. GENERAL & OPERATIONAL ENQUIRIES
What vehicle will we be travelling in?
You will travel in our executive Ford Tourneo Custom. Designed for comfort, it accommodates up to 8 passengers with
generous legroom, rear climate control, flexible seating configurations, and privacy glass.
How far in advance do I need to book?
We recommend booking as early as possible, especially for weekends, race days, and peak holiday periods. While
we endeavor to accommodate last-minute requests, all charters must be pre-booked in advance per private hire
regulations.
3. AIRPORT TRANSFERS & TRAVEL DISRUPTIONS
What happens if my incoming flight is delayed?
We track incoming flights in real time using flight tracking technology. Your driver adjusts their arrival time
automatically. Your fare includes 60 minutes of free waiting time from touchdown; additional wait time thereafter is
billed at £30.00/hour in 15-minute increments.
What if my flight is diverted to a different airport?
If your flight diverts to another UK airport, we make every reasonable effort to adjust our route to collect you at the
new location (subject to driver availability and legal driving hours). Extra mileage and time are charged at standard
excess rates, and an official invoice is provided immediately for 100% reimbursement via your airline or travel insurer.
4. DAY CHARTERS & EXCLUSIVE USPS
What is the 10% Rainy Day Guarantee?
For pre-booked outdoor day excursions (e.g., zoos, theme parks, coastal trips), if continuous heavy rainfall exceeds 3
consecutive hours during your scheduled outdoor activity window, we hand you a 10% discount voucher on the return
journey for your next booking within 12 months.
How does the "Mobile Basecamp" service work?
During full-day excursions, our vehicle remains nearby as a private, heated rest area for your group during scheduled
driver break periods—ideal for families with young children or elderly passengers needing a quiet break during the
day.
Can we drop off heavy bags or purchases during events?
Yes! Through our Heavy Bag Drop-Off service at trade shows, expos, or shopping trips, passengers can return to the
vehicle throughout the day to stow purchases securely in the boot space by arrangement with the driver.
What happens if our group wants to leave a day trip early?
Because day charters cover exclusive vehicle and driver allocation for the date, the agreed flat package rate remains
applicable regardless of early departure. Your driver will be on call ready to take you home whenever you wish.
5. LUGGAGE, COMFORT & SAFETY
How much luggage can the vehicle hold?
Our Ford Tourneo features a massive boot capable of holding up to 8 large suitcases plus hand luggage. Please
inform us during booking if you have oversized items like pushchairs or golf travel bags.
Are you fully licensed and insured?
Yes. More to Explore is fully licensed by City of York Council as a Private Hire Operator. Our drivers hold Enhanced
DBS clearances and local council credentials, and our vehicles carry comprehensive Hire & Reward and Public
Liability insurance.